Customer stories
MSPs running Junto, in their own words.
Real service desks on ConnectWise and beyond. Watch their stories and read how their teams work now.
Case study371 tech-hours reclaimed / mo
An always-on triage engine behind a fast-growing, high-retention MSP
How Generation IX keeps a busy remote desk fast and consistent while growing 20% a year, with Junto triaging effectively every ticket.
Shane Quinlan
Remote Support Manager, Generation IX
Case study198 tech-hours reclaimed / mo
A lean security MSP leading its clients into the AI era through automation
How Soaring Towers runs lean and punches above its weight, with Junto handling everything from ticket research to QBR prep to sales quotes.
Ryan Kane
Owner, Soaring Towers
Case studyTier-1 time cut 10 hrs to 2 / wk
The technician who could have built it himself, and chose to scale instead
How JEFY Tech's founder traded a month of building fragile AI tooling for Junto, cutting tier-1 time from 10 hours a week to 2 and taking on 3 new clients.
James Young
Founder, JEFY Tech
Case studyTicket turnaround cut 50%+
A power user's daily driver, and the end of documentation pain
How Techkooks' resident power user replaced tab-heavy Autotask navigation with a single conversation, cut turnaround by 50%+, and let documentation write itself.
Clint Abrahams
Senior System Administrator, Techkooks